Account Registration
Data collected at sign-up is covered by this policy from the moment you submit your first form.
LEGAL REFERENCE
How 11up Handles Your Personal Data
At 11up, your personal data belongs to you, and we treat it that way. This policy sets out exactly what we collect when you open an account, how...
Encrypted account dataPakistani payment privacyRight to access your recordsData deletion on requestSecure transmission always
What This Policy Covers and Why
This privacy policy applies to every interaction you have with 11up — account creation, deposits via JazzCash or Easypaisa, withdrawals through SadaPay or Raast, and customer support exchanges. We process your data in supported regions where local law permits. We do not sell your personal information to third parties. Data shared with payment processors is limited strictly to what those processors need
to complete your transaction, and we require them to meet the same data-security standards we hold ourselves to. When you close your account, we retain only what applicable law requires and delete the rest within 30 days of your request.
Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.
DATA TRUST SIGNALS
Why You Can Rely on Our Privacy Standards
We have built our data practices around transparency and your control, not convenience for us. Each of the following reflects a concrete commitment we maintain for every Pakistani...
Encrypted Storage
All personal data is stored using AES-256 encryption at rest. Your account details, transaction history, and identity documents are never...
No Third-Party Sale
We do not sell, rent, or trade your personal data to advertisers or data brokers. Your information is used only...
Payment Data Isolation
JazzCash, Easypaisa, SadaPay, and Raast transaction data is held in isolated environments separate from marketing databases, reducing exposure in the...
Annual Policy Review
Our privacy policy is reviewed every twelve months by an internal compliance team. Any material changes are communicated to your...
Access Rights Honoured
You may request a full export of the data we hold on you at any time. We aim to deliver...
Breach Notification
In the unlikely event of a data breach affecting your account, we will notify you at your registered contact within...
POLICY CONSISTENCY CHECK
How This Policy Aligns Across 11up Pages
Our privacy commitments are consistent across every section of 11up. The table below shows how this policy connects to the practices described elsewhere on our platform, so you are never reading one...
Payment Processing
JazzCash, Easypaisa, SadaPay, and Raast flows all fall under the payment data section of this policy.
Support Interactions
Chat logs and email threads with our support team are retained and governed by the same rules as account data.
Marketing Communications
You control whether we contact you with promotions. Opt-out is available in account settings and takes effect within 24 hours.
Third-Party Integrations
Any studio or game provider you access through 11up receives only the session token needed — never your full profile.
Cookies and Tracking
Our cookie policy is a subsection of this document. Analytics cookies are opt-in for Pakistani accounts by default.
Account Closure
Closure triggers a data-review window. Retained records are limited to what local law requires; everything else is deleted.
Key Privacy Features of Your 11up Account
These are the six privacy-side elements that shape how your 11up account operates day to day — the visible controls and protections you interact with directly...
Consent Dashboard
Your account includes a consent dashboard where you can review and adjust every data permission we hold. Changes take effect in real time without needing to contact support.
Session Transparency
We log every active session on your account and make that log visible to you. If you see a session you do not recognise, you can terminate it immediately from the security panel.
Document Vault
Identity documents you submit for verification are stored in an encrypted vault separate from your general account data, accessible only during active verification reviews.
Communication Preferences
Decide exactly which channels — email, SMS, in-app — we may use to contact you, and for which purposes. Transactional messages about your account cannot be disabled for security reasons.
Data Portability
Request a structured export of your account data in a standard format at any time. The export covers transaction records, communication history, and profile information we hold.
Retention Periods
We publish the specific retention period for each data category inside your account settings page so you know exactly how long each type of record is kept before deletion.
Your Privacy Policy Questions, Addressed
We collect your name, contact details, date of birth, and the payment method you register — such as JazzCash or Easypaisa. Identity verification documents are collected separately and stored in an isolated encrypted vault.
Payment data from JazzCash, Easypaisa, SadaPay, and Raast flows is processed in isolated environments and shared with payment processors only to the extent needed to complete your transaction. We do not store full payment credentials on our main servers.
Yes. Log in, go to Settings, and submit a data export request. We will deliver a structured file covering your account profile, transaction history, and communication records within seven days of your verified request.
Submit a deletion request through your account settings or email our privacy team directly. We process deletion within 30 days, retaining only what applicable law in supported regions requires us to keep.
Game studios and other third-party integrations receive only a session token for the duration of your play session — never your full profile, payment details, or contact information. We do not sell data to advertisers.
Yes. If a breach affects your account data, we will notify you at your registered contact within 72 hours of confirming the incident, detailing what data was involved and the steps we have taken to contain it.
We review this policy every twelve months. If any material change affects how we handle your data, we will send a notification to your registered account email before the new terms take effect, giving you time to review them.